Contact & Support
Need help? Have questions? We're here to assist you. Choose the appropriate contact method below based on your needs.
Support Options
Response Time
We typically respond to all inquiries within 2-3 business days. For urgent security or abuse reports, we aim to respond within 24 hours.
When Contacting Support
To help us assist you more efficiently, please include:
- Subject Line: A clear description of your issue
- Account Email: The email associated with your account (if applicable)
- Description: A detailed description of your question or issue
- Steps to Reproduce: For bugs, include steps to reproduce the issue
- Screenshots: If relevant, attach screenshots showing the issue
- Browser & Device: Your browser version and operating system
Self-Help Resources
Before reaching out, you may find answers in our documentation:
- Privacy Policy - Learn how we protect your data
- Terms of Service - Understand our platform rules
- Acceptable Use Policy - Community guidelines
- Accessibility Statement - Accessibility features and support
Community & Social
Connect with other Central Nexus users and stay updated:
- Discord: Coming soon
- Twitter/X: Coming soon
- Reddit: Coming soon
Important Note
We will never ask for your password via email. If you receive suspicious emails claiming to be from Central Nexus, please forward them to dnddevhelper@gmail.com with the subject "Phishing Report".